a bug prevents installing updates

The Studio Display, Apple’s high-end 5K screen, has suffered a bug. According to a host of testimonials, a malfunction prevents the installation of iOS updates for the screen and macOS updates intended for computers.

At the beginning of March 2022, Apple lifted the veil on the Mac Studio, the most powerful computer in its catalog. To accompany this overpowered machine, the Californian group unveiled the Mac Studio, a 27-inch 5K screen. Propose at the starting price of 1749 euros, the screen received mixed critical reception. Most testers praise the build quality of the panel but regret that Apple didn’t go further in connectivity.

A few weeks after the arrival of the screen on the market, some buyers claim to have encountered a malfunction. According to numerous testimonials that appeared on the brand’s support forum, a bug prevents some customers frominstall iOS operating system updates.

A bug affects Studio Display screens, impossible to install an update!

In most of the cases, an error message appears on the screen during the update installation: “The Apple Studio Display firmware update could not be completed. Try again in an hour. If the problem persists, contact an Apple Authorized Service Center”. This problem visibly persists after the screen has been restarted several times. It could be a problem with the company’s servers, some Internet users point out.

This malfunction also prevents users from installing macOS updates. “The issue with Studio displays also prevented me from applying the latest macOS software update (12.3.1), which includes security fixes”regrets a customer.

As a workaround, and install the latest updates on their computer, some buyers have been forced to unplug their screen to temporarily replace it with another screen. This action installed the macOS update.

Read also: Apple’s Studio Display also works with a PC but some options are reserved for Macs

“This seems to be a growing problem for new Studio Display owners”specifies another testimony, which claims to have contacted Apple customer service. The support asked him to ship the screen to an authorized center, where the brand’s teams can force the installation of the update. Have you encountered a similar problem? We are waiting for your testimony in the comments.

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