Apple Stores Will Refuse to Repair ‘Lost’ iPhones

Starting today, Apple Stores and Apple Authorized Centers will be notified if an iPhone is reported as lost in the GSMA Device Log when a customer brings the device in for repair.

Apple Store, lost iPhones

In an internal memo discovered by MacRumors, Apple informed employees of this important news. If an Apple technician sees a message in the internal MobileGenius or GSX systems indicating that the device has been reported as lost or stolen, they should refuse the repair. The new policy should help reduce the number of stolen iPhones brought to Apple for repair.

The GSMA Device Registry is a global database designed to allow customers to report their devices as lost if lost or stolen.

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