Telemedicine: the meteoric rise of consultations on smartphones

Telemedicine has been booming for the past few quarters, and the COVID-19 pandemic alone is not enough to explain the rise of the phenomenon. In France, teleconsultations have been multiplied by 3 over one year if we are to believe an Odoxa survey. Now, the use of a remote consultation has become considerably normalized to the point that 86% of French people know that it is possible to consult a doctor directly from their computer or smartphone.


A smartphone, tablet or computer is enough to call a general practitioner… or specialist

In fact, health apps do not replace the opinion of a specialist – which also perhaps explains the setbacks of Google’s health division – and individuals have become accustomed to video calls, which have inevitably multiplied during the Covid-19 pandemic. The field was therefore well marked out for telemedicine: 1 out of 2 French people would like to use teleconsultation services today and 7 out of 10 would be tempted if the doctor advised them of this type of consultation, a level of enthusiasm for this medicine 2.0 which has almost no equal in Europe.

During the first confinement, the use of telemedicine was even multiplied by 6 for general practitioners! To better cope with this influx of requests for online consultations, doctors and patients are getting organized: GPs can now work from home, as for patients or future patients, they increasingly pass through a “hub” which can redirect them to an available doctor. It is thus possible to use a teleconsultation application like Livi to consult a doctor at any time of the day and night. After having filled in his customer account (the data is saved on a secure server), an initial diagnosis can generally be given in a few minutes, knowing that teleconsultations are generally open 7 days a week (and in the case of a service like Livi , from 7 a.m. to midnight). Once the teleconsultation is complete, the patient receives an electronic prescription valid of course in pharmacies.

This simplicity of implementation (as long as one has a smartphone, a tablet or a computer) as well as increasingly strong constraints on the daily life of individuals – energy crisis which reflects on the price of gasoline, sanitary conditions – should continue to encourage the practice of teleconsultation. More than 4 million people already use it in Europe. Why not you ?

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